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Find answers to common questions or get in touch with our support team.
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Frequently Asked Questions
How do I create an account?
You can create an account by clicking the 'Sign Up' button on our homepage. You can register using your email address or sign up with Google for a faster process.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely through Dodo Payments.
Is there a free trial available?
Yes! We offer a free plan with basic features. You can upgrade to our Pro or Enterprise plans anytime to unlock additional features.
How do I change my password?
Go to your account settings and click on 'Change Password'. You'll need to enter your current password and then your new password twice to confirm.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your current billing period.
How do I update my billing information?
You can update your billing information in your account settings under the 'Billing' section. All changes are applied immediately.
Is my data secure?
Absolutely. We use industry-standard encryption and security measures to protect your data. We're also GDPR compliant and never share your personal information.
How do you handle data backups?
We perform automated backups multiple times per day and store them securely. Your data is protected against loss and can be restored quickly if needed.
Can I export my data?
Yes, you can export your data at any time. Go to your account settings and look for the 'Export Data' option. We'll provide you with a complete export of your information.
Can I chat with images on the website, or only in the extension?
Both. Open AI Chat on the website to see how chatting with images works. Sign in to upload photos and continue any conversation from your history. The website and Chrome extension share the same account, models, and saved chats.
What features are included in the free plan?
The free plan includes basic features, up to 10 requests per month, community support, and basic analytics. Check our pricing page for a complete comparison.
How do I upgrade my plan?
You can upgrade your plan anytime from your account settings. Simply choose the plan that best fits your needs and follow the upgrade process.
Is there a limit on API calls?
Yes, limits vary by plan. Free plan includes 10 requests per month, Pro plan has unlimited requests, and Enterprise plan includes custom limits.